WorkspaceOverview
YOUR SUPPORT, IN SYNC

A little clarity. A lot of progress.

Good morning, Elena. Here’s how your team is making a difference.

Oct 09 – Nov 07, 2026
A good day to make someone’s day.

Nova has resolved 6,739 conversations. Your team can focus on what matters.

Nova
8 agents + Nova on shift
AI resolution rateNova
54%▁▂▂▃▃▄▅▆▆█
AI-first support6,739 resolved by Nova
Total conversations
12,480
Across all connected channels
SLA compliance
96.2%
Keeping your promises
Customer satisfaction
94%
From 1,208 ratings

Every conversation has a rhythm.

Conversation activity · last 30 days

00:0004:0008:0012:0016:0020:00MonTueWedThuFriSatSun
Peak · Tuesday 10:00Less More

A little AI. A lot of impact.

How conversations find their resolution

54%AI resolved
AI resolved6,739
Human takeover3,869
Open & waiting1,872

A promise worth keeping.

SLA health · last 30 days

96.2%SLA compliance
On track

Human first response

12 minMedian response time
Week 1Week 2Week 3Week 4

A little attention goes a long way.

Open conversations closest to their SLA